Privacy Policy

Last updated: Jan 2026

1. General Information

The protection of your personal data is very important to us. We therefore process your data exclusively on the basis of the applicable legal regulations (GDPR, Telecommunications Act). This Privacy Policy informs you about the most important aspects of data processing within the scope of our website.

2. Access Data & Server Log Files

The hosting provider collects data about access to the website (so-called server log files). The following data may be stored:

Visited website
Time of access
Amount of data sent
Source/referrer from which you accessed the site
Browser type and operating system
IP address (anonymized)

This data is stored for a maximum of 7 days and is used exclusively to ensure the smooth operation of the website and to improve our services. This data is not merged with other data sources.

3. Use of Cookies & Tracking Technologies

This website uses cookies and comparable technologies to improve the user experience and for marketing purposes.

Technically necessary cookies
These cookies are required for the proper functioning of the website (legal basis: Art. 6(1)(f) GDPR – legitimate interest).

Analytics and marketing cookies
These cookies are used for statistical analysis and reach measurement (legal basis: Art. 6(1)(a) GDPR – consent).

Tools Used (examples – adjust as needed)

Google Analytics (with IP anonymization)
Meta Pixel
Google Tag Manager

Note: When you first visit the website, a cookie banner is displayed to obtain your consent for non-essential cookies.

4. Collection and Processing of Personal Data

Personal data (e.g. name, email address, phone number) is collected only if you voluntarily provide it to us, for example by creating an account or contacting us.

Data processing is carried out on the following legal bases:

Art. 6(1)(b) GDPR (performance of a contract)
Art. 6(1)(a) GDPR (consent)
Art. 6(1)(f) GDPR (legitimate interest)

We use this data, among other things, for:

Customer support
Personalized advertising (up to 365 days after registration)
Product updates and service-related communications

5. SMS Communication (Appointment Reminders)

If you provide your phone number and give your explicit consent, BBE Insider may send you SMS messages related to appointment reminders and service-related notifications.

Message frequency varies, typically up to 3 messages per week.
You can opt out of receiving SMS messages at any time by replying “STOP”.
For help, reply “HELP”.
Message and data rates may apply.
Your phone number will not be sold or shared with third parties for marketing purposes.

Consent is collected via a separate, unchecked checkbox in the booking form.

6. Third-Party Providers & Data Transfers

Depending on the tools used, your data may be transferred to the following service providers:

Hosting: Vercel / Supabase / AWS (EU, with Standard Contractual Clauses)
Email & newsletter services: e.g. Kit
Payment processors: e.g. Stripe
CRM & automation tools: e.g. HighLevel, HubSpot, Zapier

Data processing agreements in accordance with Art. 28 GDPR are in place with these providers.

7. Rights of Data Subjects

You have the right at any time to:

Access your stored personal data (Art. 15 GDPR)
Rectification of inaccurate data (Art. 16 GDPR)
Erasure of your data (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to data processing (Art. 21 GDPR)
Withdraw consent at any time (Art. 7 GDPR)

Please direct any requests to: nicolas@bbe-insider.com

8. Data Deletion & Image Rights

If you no longer wish to receive advertising, you may unsubscribe at any time by email. Your data will then be deleted unless statutory retention obligations apply.

If you are identifiable in a published photo or video (e.g. on Instagram @bbe.insider), you may request removal by email.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against accidental or intentional manipulation, loss, destruction, or unauthorized access.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legal requirements or in our services or data processing practices. The current version is always available on this website.

Contact: nicolas@bbe-insider.com